Anonymous said...
Congrats on your recovery of points. I'm in the same boat as you and was wondering if you can provide any further guidance on what you did to recover the points. Contact information, numbers, process etc.... I've hit a brick wall with AMEX through their various 800 numbers and escalations. Much Thanks!
In response to above query I would like to inform that I first went all they way to their CEO and still no luck. Eventually I hired a Lawyer, who wrote to their Corporate Counsel in NYC and indicated a possible Class Action Lawsuit, since there were several others like me who lost their points. They reversed their position thereafter. I was told that as of February 1, 2009, they have changed their policy and are not wiping out points for cancelled cards any more.
Their Lawyer's address is;
Louise M. Parent, Esq.
200 Vesey St.
New York, N.Y. 10285
200 Vesey St.
New York, N.Y. 10285
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